Creating a common language around IT starts with a shared understanding of the different layers that make up the organisation’s IT landscape and how they interact.

The IT Fundamentals module provides a practical and accessible introduction to the fundamental building blocks of IT. Participants will explore key topics including:

• Operations
  • IT infrastructure: What does it consist of, and how does it work?
    • Mainframe vs. midrange: Understanding the difference and why it matters
    • Data centres, servers, storage, databases, and applications
    • Network, LAN, WAN, Wireless
    • Workstations and end-user devices: laptops, desktops, tablets, and smartphones
    • Peripherals, IoT, etc.
  • Organisation of IT operations
  • Outsourcing of IT operations
  • Cloud computing: What is it?

• Development and maintenance
  • How are systems built?
  • IT architecture: What managers need to know
  • Development platforms and legacy
  • Custom or standard?

• Standard systems
  • ERP, CRM, HRM, ESDH, SCM, WCM — there are many abbreviations. We explain what they mean and the role these systems play in the organisation.

• Key elements of an IT and digitalisation strategy

Today’s technology megatrends create significant opportunities to optimise and transform business processes and business models, while also creating new requirements for the organisation’s existing IT landscape.

Low-cost sensors, vast amounts of data, advanced analytics, AI, and robotics are among today’s major technology trends. They create significant opportunities to optimise and transform business processes and business models, while at the same time placing new demands on the organisation’s existing IT landscape.

The Megatrends module introduces participants to the emerging technologies that are reshaping the world and explores how they are being applied in practice. The module covers key technologies and trends including:

• Hype cycles: What they are and how to use them
• Nexus of Forces: What will shape the next five years?
• Government IT megatrends
• Big Data and Analytics
• Robotics and automation
• Machine learning and AI
• Internet of Things (IoT)
• Postmodern ERP
• Legacy modernisation
• Cloud Computing
• Blockchain
• Conversational systems
• Virtual Reality and Augmented Reality
• Internet of Behaviors (IoB)
• Intelligent composable business
• Hyperautomation

Mange organisationer kæmper med at få styr på IT-økonomien. Modulet IT-økonomi introducerer en let forståelig metodik til at skabe overblik over organisationens IT-økonomiske virkelighed.

Many organisations struggle to achieve sufficient transparency into their IT costs to enable effective financial management and greater budget predictability. Without this transparency, organisations often end up paying too much for IT while finding it difficult to understand the relationship between cost and the value delivered.
The IT Financial Management module introduces a practical and easy-to-understand methodology for creating a clear picture of the organisation’s IT financial landscape. Key topics include:

• Main categories of the IT budget
• In-house IT vs. IT outsourcing
• Typical IT budgets and key financial benchmarks
• Operating costs
  • Breakdown of operating costs
  • Market price developments over time
  • 10 key questions for managing IT operating costs
• Maintenance costs
  • Key metrics and cost drivers: What drives IT costs?
  • How to reduce IT maintenance costs
  • 10 key questions for managing IT maintenance costs
• Development costs
  • Estimating IT development costs: Why is it so difficult?
  • Controlling and managing development costs
  • Offshoring and its implications

Without a clear framework for IT decision-making, governance can quickly become complex, fragmented, and lack clear accountability. Effective IT governance therefore requires the right processes, decision-making structures, roles, and responsibilities to be clearly defined.

This creates fundamental uncertainty about who has the authority to make which IT decisions and approve specific activities and investments. At best, employees compensate by relying on informal relationships and processes to get the necessary decisions made. At worst, decisions are made opportunistically – or not made at all.
It is therefore essential to establish the right governance processes, decision-making structures, roles, and responsibilities across the organisation.

The module covers key topics including:

• The key functions of the IT organisation
• Alternative IT organisational models
• Organising IT in an outsourced environment
• Specialist IT capabilities: BI, security, architecture, SAP, and more
• Introduction to ITIL
• Introduction to CoBIT
• IT governance fundamentals
• Decision domains
• IT governance, structures

Most organisations have experienced an IT project that went wrong — and many have experienced more than one. As project sponsors, executives outside the IT organisation often carry formal responsibility while having limited visibility into, and understanding of, what is actually happening within major IT projects.
This module helps participants build a practical understanding of IT projects and, importantly, identify the questions they need to ask to maintain effective oversight and control.

Most organisations have experienced an IT project that went wrong — and many have experienced more than one. As project sponsors, executives outside the IT organisation often carry formal responsibility while having limited visibility into, and understanding of, what is actually happening within major IT projects.

This module provides participants with a practical understanding of IT projects and focuses on the key questions leaders need to ask to maintain effective oversight and control:

• Different types of projects
  • Infrastructure
  • Maintenance, minor enhancements
  • Development
  • Implementing IT governance across the organisation
• The key components of an IT project
• Competencies
• Project management models – Waterfall, Agile, etc.
• What typically goes wrong?
• Management focus areas

Private and public-sector organisations alike face growing demands for IT security while navigating an increasingly sophisticated threat landscape.

This comes at a time when organisations are more dependent than ever on IT to support critical business processes, while both the complexity of the IT landscape and the diversity of its users continue to increase.

The IT Security module covers key topics including:

• Integrity, confidentiality, availability
• Security megatrends
• Where do the threats come from?
• Security policy
• The risk assessment
• Data protection
• Business Continuity
• Organisation of security work
• Key security controls