Research / Topics

Pricing models and mechanisms

Research / Topics

Pricing models and mechanisms

Pricing and charging for IT services

There are many different models and mechanisms for pricing and charging IT services. This section brings together our research and insights on the most common pricing models and the mechanisms that determine what organisations ultimately pay for IT services.

Pricing models and mechanisms

Benchmark Clauses In ITO Agreements

Benchmarking is one of the most effective and accurate tools for ensuring that prices in an IT operations agreement remain in line with the market throughout the contract term. In this article, we review the key elements of a benchmark clause and the choices that should be considered when drafting it.

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Managing Discussions About Price Increases in
IT Operations Agrements

How do factors such as rising hardware and software prices, labour costs, and energy prices affect the cost of IT infrastructure operations? In this article, we answer these questions by examining the mechanisms that drive market prices for IT operations services and guiding customers through a scenario in which a vendor announces a price increase.

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