The expensive terms: Complexity
The complexity of the overall IT landscape is a factor that has a decisive impact on the price of ITO services.
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In an agreement for outsourced IT operations, the supplier’s pricing generally follows a logic that the greater the complexity, the higher the price.
This is due to several factors that collectively make managing a complex IT landscape more time-consuming and riskier for the ITO service provider.
Customers should be aware that significant cost savings can be achieved by reducing system complexity.
This article examines the specific factors that contribute to complexity and provides several recommendations for reducing the associated costs.
The article is relevant to anyone who works strategically with the procurement of outsourced IT operations services.