Research / Topics

IT economy

Research / Topics

IT economy

Effective IT requires strong financial management

A systematic and strategic approach to IT financial management is becoming increasingly important for both private companies and public-sector organisations. As organisations become more dependent on IT, spending on IT services continues to grow, increasing the need for greater financial transparency, control, and effective management.

This section brings together our research and insights on different aspects of IT financial management, with a focus on improving financial transparency, strengthening cost control, and managing IT budgets more effectively.

Pricing models and mechanisms

Price Trends In the ITO Market Q2 2026

The market price for composite IT operations agreements increased in Q2 2026. Read more in this article, where we review the quarter’s price data and translate the current development into concrete advice and recommendations for IT operations customers and suppliers, respectively.

Go to article

Benchmark Clauses In ITO Agreements

Benchmarking is one of the most effective and accurate tools for ensuring that prices in an IT operations agreement remain in line with the market throughout the contract term. In this article, we review the key elements of a benchmark clause and the choices that should be considered when drafting it.

Go to article

The expensive terms: Governance and reporting

In ITO service agreements, certain terms significantly impact the overall contract price. Specifically, requirements regarding governance structure and reporting are key factors that determine the total cost of the service agreement.

Go to article

Managing Discussions About Price Increases in
IT Operations Agrements

How do factors such as rising hardware and software prices, labour costs, and energy prices affect the cost of IT infrastructure operations? In this article, we answer these questions by examining the mechanisms that drive market prices for IT operations services and guiding customers through a scenario in which a vendor announces a price increase.

Go to article